At Binge Island, we are committed to providing excellent service and timely support for our clients. Below are our official working hours and response times.
Hours of Operation
Our team operates Monday to Friday, 9AM to 5PM (Eastern Standard Time – EST). During these hours, we are actively working on projects, responding to customer queries, and providing support.
Response Time for Queries
We aim to respond to all customer queries as quickly as possible during our working hours.
- General inquiries: Within 1 business day
- Website updates & maintenance requests: 24–48 hours (depending on complexity)
- New project inquiries: 1–2 business days
If you reach out outside of business hours, we will respond as soon as possible on the next working day.
Urgent Requests
If you have an urgent issue, please submit your request using our contact form, and we will do our best to assist you within our available hours.
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