Service Level Agreement (SLA)

At Binge Island, we are committed to delivering high-quality website solutions in a timely and efficient manner. This Service Level Agreement (SLA) outlines our expected timelines for each of our services, ensuring transparency and clear expectations.

1. Fresh Website Builds

We design and develop new websites tailored to your business needs.

Turnaround Time:

• Simple websites: 5–10 business days
• Standard websites: 10–15 business days
• Complex websites (e.g., e-commerce, advanced features): 15–20 business days

Key Factors Affecting Timeline:

• Timely submission of required content (e.g., text, images, branding elements).
• Number of revisions requested.
• Complexity of design and functionality.

2. Complete Website Revamps

For clients who need a full redesign and restructuring of their existing website.

Turnaround Time:

• Standard revamps: 10–15 business days
• Advanced revamps (major structural changes): 15–20 business days

Key Factors Affecting Timeline:

• Extent of redesign and development work.
• Timely submission of updated content.
• Number of revisions requested.

3. Website Updates & Maintenance

We provide updates, fixes, and ongoing website maintenance to keep your site running smoothly.

Turnaround Time:

• Minor updates (text changes, image swaps, small fixes): 24 hours
• Standard updates (adding new pages, layout changes, plugin updates): 24–48 hours
• Complex updates (custom functionality, structural changes): 48+ hours (subject to scope review)

Key Factors Affecting Timeline:

• Complexity of the requested updates.
• Any third-party integrations or approvals needed.
• Timely access to website credentials and necessary files.

General SLA Conditions

• Business days are Monday to Friday from 9AM to 5PM, excluding public holidays.
• Project timelines begin once all required content and access credentials are received.
• Delays in client feedback, content submission, or approvals may extend the timeline.
• Urgent requests may be subject to an additional fee.

For any questions about your service timeline, please contact us using our contact form.