This Service Level Agreement (SLA) outlines the terms and service commitments for Binge Island: One, ensuring that our subscribers receive reliable and high-quality website services.
Scope of Service
Binge Island agrees to provide the following as part of the Binge Island: One subscription:
- Custom-designed one-page website
- Domain registration and renewal (while subscription is active)
- Managed hosting
- Ongoing security updates and performance optimisation
- Basic content updates (text and image changes)
- Support response within 48 hours
- Guaranteed website delivery within 5 days of payment confirmation
This SLA applies only to active subscribers of Binge Island: One.
Website Delivery Guarantee
- Your website will be delivered within 5 days of receiving all necessary content and business details.
- If we fail to deliver on time, we will continue working on it for free until it meets the agreed-upon specifications.
- The 5-day timeframe begins once all required information (e.g., text, images, business details) is submitted.
For more details, see When Are Payments Due During the Project?.
Uptime & Performance Commitment
We strive to maintain a 99.9% website uptime through our managed hosting services. This excludes:
- Scheduled maintenance (we will notify you in advance)
- Downtime caused by third-party hosting providers or domain registrars
- Website issues caused by unauthorised modifications made by the client
Content Updates & Support
Content Updates
- Clients can request up to 2 minor updates per month (text and image changes).
- Requests must be submitted via our designated support channels.
- Updates will be completed within 3-5 business days, depending on complexity.
For details on making update requests, see How to Get Updates Done After Your Website Build is Completed.
Technical Support
- We provide email support for all technical issues related to hosting, domain management, and website performance.
- Support response time: within 48 hours during business hours.
- Emergency support (for critical website issues) is available on a case-by-case basis.
Subscription & Billing
- Binge Island: One operates on an annual subscription model.
- Payments are due upfront, and the subscription will auto-renew unless cancelled before the renewal date.
- If payment is not received by the due date, the website may be suspended or taken offline.
For more details, see When Are Payments Due During the Project?.
Cancellation & Data Retention
- Subscribers can cancel at any time.
- After cancellation, the website remains active until the end of the current billing cycle.
- Clients have 30 days to transfer their domain and website files after cancellation.
- After this period, we may delete the website and all associated data.
For cancellation steps, see Terms of Service for Binge Island: One.
Limitation of Liability
Binge Island is not liable for:
- Downtime caused by third-party providers (hosting, domain registrars, payment processors).
- Data loss due to client modifications, non-payment, or cancellation.
- Business performance outcomes from using the website.
Our liability is limited to the services outlined in this SLA.
Amendments & Modifications
Binge Island reserves the right to modify this SLA with 30 days’ notice. Updates will be communicated via email or published on our website.
Contact & Support
For any questions or support requests, contact us using our contact form.
By subscribing to Binge Island: One, you acknowledge and agree to this Service Level Agreement.
