Introduction
At Binge Island, we take data protection seriously and ensure that client data is handled securely and responsibly. This Data Retention Policy outlines how long we retain client information, including project files, login credentials, and communication records, and when they are deleted.
What Data We Retain
During the course of a project, we collect and store various types of data, including:
- Project Files – Website designs, development files, assets, and documents related to the project.
- Client Information – Contact details, billing information, and project-related communication.
- Website Credentials – Login details for hosting, CMS, and third-party integrations (only if shared for development purposes).
- Invoices & Payment Records – Transaction details and receipts for accounting and compliance purposes.
Data Retention Periods
| Data Type | Retention Period | Reason for Retention |
|---|---|---|
| Project Files | 90 days after project completion | Allows for minor revisions or retrievals if needed. |
| Client Information | Retained while active + 2 years | Maintains records for returning clients and compliance. |
| Website Credentials | Deleted immediately after handover | Security measure to protect client accounts. |
| Invoices & Payment Records | 7 years | Required for financial reporting and tax compliance. |
| Email & Communication Records | 1 year | Retained for reference in case of disputes or clarifications. |
After the specified retention period, we securely delete or anonymise data in accordance with legal and industry best practices.
How We Secure Your Data
To ensure the security of retained data, we:
- Store client files and credentials in secure, encrypted systems.
- Restrict access to authorised personnel only.
- Regularly review and delete outdated or unnecessary data.
Clients are encouraged to keep their own backups of critical project files, as Binge Island does not provide indefinite data storage.
Requesting Data Deletion
Clients may request the deletion of their data at any time by contacting us via our contact form. However, certain data (such as invoices) may be retained for legal and compliance purposes.
Policy Updates
Binge Island reserves the right to update this Data Retention Policy as needed. Any changes will be reflected in our Help Centre.
For any questions or concerns, please contact us via our contact form.
