At Binge Island, our commitment to your website doesn’t end once it’s live. We offer ongoing support to ensure that your site continues to function smoothly, performs optimally, and remains up-to-date. Here’s a breakdown of the post-launch support we provide:
Technical Support
Once your website is live, we offer technical support to help with any issues you may encounter. This includes:
- Resolving bugs or functionality issues
- Fixing broken links or images
- Troubleshooting any server or hosting issues
Our technical support is available during business hours (Monday to Friday, 9AM to 5PM EST), and we will aim to resolve any problems as quickly as possible.
Website Maintenance
We offer website maintenance services to keep your site updated and running smoothly. This may include:
- Regular software updates for platforms like WordPress, Elementor, and any plugins used
- Security patches to protect your site from vulnerabilities
- Backup management to ensure data integrity
- Performance optimisation to maintain fast loading times
Maintenance services may require an additional fee depending on the scope of work.
Content Updates
While we don’t offer extensive content creation, we can assist with minor content updates to your site. This may include:
- Updating text, images, or video content
- Adding new blog posts or pages
- Modifying CTAs (call-to-action) or banners
For more extensive content creation, we can refer you to third-party content specialists or provide content creation at an additional cost.
Ongoing SEO Support
Although we optimise your site for SEO as part of the build, SEO is an ongoing process. We provide basic SEO support after launch, including:
- Checking and correcting any potential SEO issues
- Updating title tags, meta descriptions, or alt texts as needed
- Advising on content strategy for SEO improvements
For advanced SEO services, we recommend working with an SEO expert for ongoing optimisation.
Training and Guidance
If you need help understanding how to manage your website, we offer training sessions on the basic management of your site, such as:
- Updating content on your site
- Managing your blog or news section
- Navigating your content management system (e.g., WordPress)
We want to ensure you feel confident in managing your website after the launch.
Troubleshooting and Consultation
If you encounter any issues or have questions about your website’s performance, we offer troubleshooting and consultation services. This may include:
- Helping you resolve issues with third-party integrations or plugins
- Consulting on potential improvements or updates
- Advising on ways to increase website performance, security, and user experience
Service Packages
For those who require ongoing support, we offer service packages that can include a combination of maintenance, updates, and technical assistance. These packages can be tailored to your specific needs.
How to Request Support
To request support after your website goes live, simply reach out through our contact form. We’ll assess the issue and get back to you as soon as possible.
